Coordinator, IT Governance

Full Time

Responsibilities: The Coordinator, IT Governance will be primarily responsible for Incident, Change & Release Management within the PDS IT department. This individual will be required to coordinate adoption, implementation and compliance across cross-functional teams. The individual will be providing the IT Operational & Service teams with clear governance in the form of policies, processes, procedures, guidelines, forms & templates, etc. to ensure the smooth and efficient running of the IT Operations & Services functions, while ensuring in the event of an incident the business is able to react and respond effectively to minimize any downtime or service disruption.   1. Change & Release Management Responsible for designing and executing change and release management processes. Manage a Release Schedule in coordination with the business.Plan and coordinate changes & releases being introduced into production & non-production environments.Act as a liaison between business units/stakeholders and IT/technology teams.Ensure planned software releases, patches are scheduled and delivered to plan (minimizing any business impact from poorly implemented changes/releases).Work with cross-functional teams to gather details related to changes, business impact/exposure provided by respective IT systems.Coordinate and run Change Advisory Board meetings – reviewing/approving/ rejecting changes as appropriate and flagging any risks to the business.Manage a forward schedule of change (change diary) with the rest of the business.Educate the business on various types and categories of changes.Produce change/release reports and act on them as appropriate.Collaborate with IT Managers to manage service dependency matrix – understanding relationships, dependencies and business use of key service delivery systems. 2. Incident Management Responsible for managing major service impacting incidents including all security incidents – keeping accurate incident activity logs and ensuring process adherence.Responsible for managing critical events and escalations.Manage communications during incidents including post incident review reports (ensure all post incident actions are collated, assigned to owners and tracked).Coordinate the identification of root cause/reason or outage.Lead lessons learned & service/process improvement initiatives resulting from incidents.Ad-hoc project ownership/participation where incident management is required.Communicate with key business stakeholders including IT, executives, suppliers, 3rd parties, and customers (patients).Manage changes and problems that arise as a result of Incidents.Responsible for shaping policy, identifying gaps and mitigating potential risks. 3. Information Security & Governance Understand the linkage and dependency between Information Security; Risk Management and Incident /  Change & Release ManagementUpdate the risk register as appropriate with risks resulting from system vulnerabilities, process failures, human behavior, etc. Participate in the administering and implementation of security controls to mitigate identified risk items. 4. General Foster a culture of compliance and adherence to documented processesMeeting facilitation – document all meeting minutes including barriers, blockers, and action items; facilitating progress and formal closure.